Privacy policy

Introduction

Welcome to iTrade.gg's Privacy Policy. Here, we, iTrade.gg, acting as the Data Controller, outline our commitment to protecting your privacy and detail how we gather, store, handle, share, and move your personal data when you access our Website, Application, and utilize our Service.

Please note that this Privacy Policy is specific to iTrade.gg and does not extend to any websites, applications, or services that are not under our ownership or control.

When we refer to Personal Data or Data, we're talking about any information that either directly identifies you or can be linked to you indirectly. This includes details that we collect, store, process, share, and transfer while you're using our Website, Application, and iTrade.gg Service.

Any capitalized terms not defined here can be found in the iTrade.gg Terms of Use.

Personal Data We Collect From You

1. Personal Data Collected from Third Parties
When you log into iTrade.gg via your Steam account, we receive User data from a third party, specifically Valve Corporation. The Personal Data includes your Steam ID, avatar, and username. This enables us to identify your Steam community profile and access public information associated with your Steam account, including your virtual item inventory.

2. Personal Data Collected Directly From You
Moreover, we'll request your email address to set up your account and keep you informed about the latest news regarding our Service.

Upon signing in, your iTrade.gg Account is automatically generated and assigned an Account ID (referred to as the " iTrade ID"), which is used to reference your iTrade.gg Account without revealing your personal details directly. You also have the option to furnish additional Personal Data to customize your account further.

3. Usage Data
The Personal Data collected directly and/or indirectly while you access and/or use the Service via the Application and/or Website includes:
- Log data concerning your activity on the iTrade.gg Website.
- IP address and location information (country, city, etc.)
- Device details (screen size, OS, browser information)
- OS specifics (name, version, language)
- Information communicated by you through messages in the online support chat.
- Information shared in support chat is confidential and safeguarded.
- Details provided when making virtual item purchases, product, or service transactions with us, including data necessary for order processing with the relevant payment merchant. This may comprise transaction amounts but excludes financial data, which is transmitted directly to the payment merchant through secure protocols.
- Cookies. We utilize "Cookies," text files stored on your computer, and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers) to personalize the Service, analyze your usage patterns, enhance marketing, analytics, and/or improve Website and Application functionality and performance. For more details on cookie usage, please refer to our Cookies Policy.
- Anonymous data. iTrade.gg also processes anonymous data, either aggregated or not, to analyze and generate statistics regarding customer habits, usage patterns, and demographics, both collectively and individually. This anonymous data does not allow identification of the related Users. iTrade.gg may share this anonymous data, aggregated or not, with third parties

4. Payment and Purchase Data
This includes the Personal Data provided for signing up to our paid plans to access additional features/functionality or for making purchases through iTrade.gg.

Personal Data, such as your name, financial details, cardholder information, and any other billing details, will be directly submitted to, processed, and stored by the relevant Payment Service provider upon your agreement to their privacy policies.

We may receive Personal Data from our payment partners, such as payment amounts, enabling us to send invoices, process your payments, and fulfill your purchases.

5. KYC Data
For specific transactions on the Website or Application, you might undergo the KYC (Know-Your-Client) procedure, conducted by a third-party identification service provider, during which they will collect the following information and documents:
- First/Last name
- Date of birth
- Gender
- Mobile phone number
- ID document (e.g., passport) number
- Copy of your ID document
- Picture of you holding the ID document
- Address
- Utility bill
- Citizenship/Residence

Sharing Your Personal Data

iTrade.gg adheres to a strict policy of not selling Personal Data. However, iTrade.gg may disclose Personal Data to the following entities:
- Payment processors engaged by iTrade.gg to facilitate payments for users of the Services (these companies may operate globally but are predominantly situated in the European Union).
- Government authorities, including tax agencies and law enforcement (these may be governmental bodies from any country but are primarily from the European Union).
- Providers of hosting, maintenance, and security services contracted by iTrade.gg to maintain the functionality of the Website (these companies may operate globally but are predominantly situated in the European Union).
- Advertising and marketing firms that aggregate Personal Data from various sources to assess specific personal attributes concerning the data subject, conduct market research, and offer advertising and marketing services to third parties (these companies may operate globally but are predominantly situated in the European Union).
- Companies providing analytical services such as Google Analytics.
- Valve Corporation to facilitate exchanges, sales, and purchases.
- iTrade.gg's affiliated companies when necessary for fulfilling contracts involving the data subject.

Data Retention

iTrade.gg stores and processes your Personal Data for the duration of your account's existence or as long as necessary for the functioning of our Service, compliance with legal and contractual obligations, protection of legitimate interests, or until your consent, as outlined in this Privacy Policy, remains valid. Upon closure of your account and/or at your request, we will promptly delete and/or anonymize your Personal Data within 30 days, rendering it unidentifiable, unless legally permitted or required to retain certain Personal Data, including the following circumstances:
- In cases of unresolved issues pertaining to your account, such as outstanding credits or unresolved claims/disputes, we will retain the relevant Personal Data until resolution of the aforementioned matters.
- Retention of Personal Data may be necessary for the pursuit of our legitimate business interests, such as fraud prevention and ensuring User security.
- We may need to retain Personal Data for legal, tax, audit, accounting obligations, or any other legal requirement, in which case we will retain the necessary Personal Data for the duration stipulated by applicable laws.

Your Rights

Right to Access Your Personal Data
You have the right to request a copy of your Personal Data, inquire about how we store it, or request its deletion by sending us a written request through any available means.

Right to Rectification
You can ask us to amend any inaccurate Personal Data or contact us to correct any inaccuracies.

Request for Erasure of Personal Data
You can request the deletion of some or all of your Personal Data if:
- It's no longer necessary for processing purposes.
- Consent was the legal basis for processing.
- There is no legitimate interest for further processing.
- It was used for marketing purposes.

Right to Object
You have the right to object to the processing of your personal data, particularly in relation to your circumstances, and to object to your personal data being processed for direct marketing purposes.

Right to Object to Automated Processing
You can object to decisions based on automated processing. You may request a manual review of your Personal Data if you believe automated processing does not consider your unique situation.

Right to Data Portability
You can request a copy of your Personal Data in a structured, commonly used, and machine-readable format (e.g., XML, CSV). You also have the right to request us to transmit this Personal Data directly to another controller.

Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where the alleged infringement occurred.

To exercise any of these rights, please contact us via email: [email protected].

Personal Data Breach

In the event of a personal data breach, if not addressed promptly and appropriately, there could be physical, material, or non-material risks to your rights and freedoms. Therefore, upon becoming aware of a personal data breach, we will promptly notify the Commissioner for Personal Data Protection without delay and, where possible, within 72 hours of becoming aware of it. However, if we can demonstrate that the breach is unlikely to pose a risk to your rights and freedoms, in accordance with the accountability principle, we will do so. If notification within 72 hours is not feasible, we will provide the reasons for the delay along with the notification without undue further delay.

Children's Privacy

Our Service is exclusively for users aged 16 or older. We do not knowingly collect or solicit Personal Data from users under 16, nor do we knowingly allow them to use our Service. If we discover that we have collected Personal Data from a user under 16, we will promptly delete the account and associated Personal Data in accordance with applicable laws. If you are a parent or legal guardian and believe we may have collected or processed Personal Data from or about a child under 16, please contact us. For the purposes of this Privacy Policy, a child is defined as anyone under 16.

Cross-Border Data Transfer

iTrade.gg may transfer Personal Data to data controllers and processors outside the European Union (EU) or European Economic Area (EEA) for the purposes outlined in this Privacy Policy. Our agreements with data controllers and processors outside the EU or EEA, issued by the European Commission, govern the transfer and processing of Personal Data to ensure its security and protection. We utilize Standard Contractual Clauses (SCC) adopted by the European Commission to transfer data from EU countries. Organizations processing personal data on behalf of iTrade.gg have implemented SCC, where appropriate, to ensure the confidentiality, security, and legality of your personal data processing.

Changes to This Privacy Policy

We may periodically revise this Privacy Policy. Any changes will be posted, and if significant, we will notify you by email. We encourage you to review the Privacy Policy before using the Service, accessing the Website, or using the Application.

Questions: Questions regarding our Terms of Service, Privacy Policy, or other policy-related material can be directed to our support staff by sending an email to [email protected]. For customer service inquiries or disputes, you may also contact us by email at [email protected].

Last updated: March 20, 2024