Frequently Asked Questions
What is iTrade.gg?
iTrade.gg is a skin trading platform for CS2 and Rust players, traders, and collectors. Powered by secure trade bots, we make virtual item trading across Steam games faster, simpler, and more accessible than peer-to-peer trading. Our goal is to make skin trading easy for everyone with a user-friendly interface, 24/7 support, and features designed to improve the trading experience.
What happens if I overpay on a trade?
If you overpay during a trade, the extra amount will be credited to your balance. You can then use that balance to withdraw other items.
Is there any risk involved in trading?
We use bots to send trade offers through Steam. Before accepting any offer, you can review all items included in the trade. If the offer is not correct or does not meet your expectations, you can decline it and start a new trade without any obligation.
Why don't I see some of my items?
If some items are missing from your inventory, first refresh the page. If the issue continues, wait a minute and try again. Items purchased from the Steam Community Market within the last 7 days may not appear immediately and usually become visible after the 7-day trade lock ends.
What is CSGO, CS2, Rust, and TF2 trading?
Trading is a core Steam feature that allows users to exchange in-game items and skins with other members of the Steam Community. These items can be obtained through in-game drops, case openings, or purchases on the market.
If your Steam account is properly set up for trading, with a public profile, Steam Guard enabled, and Mobile Authenticator active, you can trade items from CS2, Rust, TF2, and other supported games with other Steam users.
How can I protect myself from scam during the trade?
To protect yourself from scams, always verify the bot you are trading with. During the trade process, we show important details such as the bot number and the bot's Steam registration date so you can confirm that the trade offer is legitimate. Also note that neither our team nor our bots will ever add you on Steam. If someone claims to represent iTrade.gg on Steam, it is likely a scam.
Why can't I receive all my items in one trade?
If you selected multiple items for a trade, they may be stored across several bots. In that case, you will receive the first trade offer from one bot, and after you accept it on Steam, the remaining bots will send their trade offers. This helps avoid Steam's 7-day trade lock that could be triggered if all items were moved through a single bot flow.
Some items may also be trade-locked. After you complete the trade, those items will appear in your virtual inventory on our website, along with a timer showing when they can be withdrawn to your Steam inventory.
Why Does My Item's Price Change After the Trade?
You may notice that some item prices change after a trade. This usually happens because item values are shown with trading commissions included on our site.
When you acquire items from our bots, a commission fee is applied. As a result, prices on iTrade.gg may differ from prices shown on the Steam Community Market, where that commission is not included. Some high-demand items may also include an additional markup.
How do I use my iTrade.gg balance on the site?
To use your iTrade.gg balance, select an item from the bot inventory and click the "Trade" button. The required amount will be deducted automatically from your balance.
I only received a part of the items, and the remaining trades were declined. What should I do?
Refresh the page and check your trade balance. Sometimes trades are canceled due to technical issues. If that happens, the full value of the affected items will be refunded to your site balance, and you can use that balance in your next trade.
Why are my items priced lower/higher than on the Steam market?
Our system prices items automatically based on multiple factors, including item type, condition, StatTrak™, popularity, market demand, and liquidity. Because of this, prices on iTrade.gg may differ from those on the Steam Community Market and other platforms.
Are There Any Overpays for Stickers or Float?
Yes. We do apply additional value to some stickers and stickered skins. However, we do not add value for scraped stickers or stickers applied by default, such as those on souvenir skins. Sticker overpay depends on several factors, including sticker position, the number of duplicates on the skin, and overall popularity. In some cases, we also adjust value for certain floats and patterns.